Client
Mascot International
Duration
N/A
Year
2025
AI Automation for Supply Chain Efficiency
Mascot International transformed from a labour-intensive, error-prone supply chain operation to a fully automated, AI-powered engine, with the speed, accuracy, and operational depth needed to scale across Southeast Asia without scaling headcount.
Challenges
A Fragmented, Manual-Heavy Operation
Manual Order Processing
Order processing consumed over 4 hours daily, resulting in frequent pricing and delivery errors
Inventory Inaccuracy
30% stock inaccuracies across warehouse systems, leading to fulfillment failures and overstocking
Slow Customer Support
Customer queries took over 24 hours to resolve, frustrating international clients and damaging satisfaction scores
System Disconnection
Sales and warehouse systems operated in silos with no real-time synchronisation
No Scalability Path
Labour-intensive model could not scale without proportional increases in headcount and operational cost
Solution
End-to-End AI Transformation
Technovate Global designed and deployed a fully integrated AI pipeline eliminating manual data entry, inventory lag, and slow customer support cycles.
AI-Driven Order Automation
NLP algorithms extract key order details from emails and portals, auto-entering data into Mascot's SAP ERP, reducing manual input time by 90%
AI-Driven Order Automation
NLP algorithms extract key order details from emails and portals, auto-entering data into Mascot's SAP ERP, reducing manual input time by 90%
Real-Time Inventory Sync
AI modules integrated with scanners and IoT sensors to keep stock data live, predict re-orders, and flag discrepancies, boosting accuracy from 70% to 98%
Real-Time Inventory Sync
AI modules integrated with scanners and IoT sensors to keep stock data live, predict re-orders, and flag discrepancies, boosting accuracy from 70% to 98%
AI Customer Chatbot
Multilingual chatbot resolved over 60% of common queries (pricing, order status) while escalating complex issues with full context summaries for faster human resolution
AI Customer Chatbot
Multilingual chatbot resolved over 60% of common queries (pricing, order status) while escalating complex issues with full context summaries for faster human resolution
Transformation
Before vs. After
Manual order entry via email and portals
NLP-powered auto-extraction into SAP ERP
4+ hours daily on order processing
90% reduction in manual input time
30% inventory inaccuracy
98% real-time stock accuracy via IoT sync
24+ hour customer query response times
60%+ of queries resolved instantly by AI chatbot
Disconnected sales and warehouse systems
Fully integrated, real-time operational pipeline
No scalable growth model
AI-first infrastructure built to scale without headcount growth
Results
The Numbers Speak
Reduction in order processing time
Real-time inventory accuracy
Tier-1 queries resolved by AI
Response time eliminated
Technology
Stack at a Glance
Order Automation
NLP Algorithms + SAP ERP Integration
Inventory Management
AI Modules + IoT Scanners & IoT Sensors
Customer Support
Multilingual AI Chatbot + Smart Escalation Engine
Data Pipeline
Real-Time Sync & Predictive Re-Order Engine
Infrastructure
Cloud-Based, Scalable Architecture
Outcome
What Mascot Gained
Mascot International transformed from a labour-intensive, error-prone supply chain operation to a fully automated, AI-powered engine, with the speed, accuracy, and operational depth needed to scale across Southeast Asia without scaling headcount.
Discover More
AI-Accelerated Engineering with Real-World Impact.
We help businesses move faster, work smarter, and scale with confidence. Whether you're looking to automate operations, build AI-powered products, or modernise your data infrastructure, we'll map the fastest path to value.
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